Fundamentals of Crisis and Emergency Risk Communication

This toolkit was developed to support a "train the trainer" program for state and local public health practitioners in public health emergency preparedness. It consists of a lecture slide set, a group exercise with slide set, testing materials and trainer support materials that can be used to "train the trainers" and for field delivery of the training program by the trainers. (Last updated 2/13/2006)

When delivered by trainers in the field, this half-day education and training program is designed to provide frontline public health professionals with the knowledge and skills needed to:

Anticipate and effectively deliver messages to the public during an emergency;
Contribute to the development of risk communication messages;
Build credibility and trust between themselves and the public during a crisis;
Professionally redirect media inquiries and handle hostile situations

Request a CD-ROM version of this toolkit.

File Name	File Type	Description
Overview
Using the CERC Toolkit	Adobe Acrobat 7.0	Guide for using the training toolkit and implementing the training model. Toolkit Contents List Training Program Overview, including learning objectives and course outline Process Overview: Training the Trainers to Deliver the Training Implementing the Program Model: Suggested Steps Credits
*Lecture*
CERC Lecture 2.0 with CDC Videos	MS PowerPoint 2003	Lecture titled “Fundamentals of Crisis and Emergency Risk Communication.” 83 PowerPoint slides with lecture notes Eight instructional video clips from CDCynergy imbedded in slides
*Group Exercises*
CERC Card	Adobe Acrobat 7.0	Pocket card created by CDC with top recommendations for communicating in a crisis
Fact Sheet Shigellosis	Adobe Acrobat 7.0	Fact sheet on Shigellosis from Connecticut Department of Public Health
Group Exercise Slides v 2.0	MS PowerPoint 2003	Responding to an Outbreak: A Group Exercise on Crisis and Risk Communication Skills 29 PowerPoint slides for trainers
Summary Handout	Adobe Acrobat 7.0	Summary sheet of CERC recommendations and Covello templates
Worksheet 1	Adobe Acrobat 7.0	Worksheet for first group activity
Worksheet 2	Adobe Acrobat 7.0	Worksheet for second group activity
Worksheet 3	Adobe Acrobat 7.0	Worksheet for third group activity
*Learner Handouts*
Acronym List CDCynergy	Adobe Acrobat 7.0	Glossary of commonly used acronyms in public health emergencies
Risk Communication Principles CDCynergy	Adobe Acrobat 7.0	Handout from one-day training session "Facing the Media," presented at the Centers for Disease Control and Prevention in Atlanta in December 2002.
*Testing Materials*
CERC Pre-Test	Adobe Acrobat 7.0	10 question learner pre-course assessment
CERC Post-Test	Adobe Acrobat 7.0	10 question learner post-course assessment (note: same 10 questions as pre-test)
CERC Answer Key	Adobe Acrobat 7.0	10 question learner assessment answer key
*Trainer Resources*
CDC CERC Book	Adobe Acrobat 7.0	Crisis and emergency risk communication. 2002 [Online]. [cited 2005 December 20]
Communication in Risk Situations	Adobe Acrobat 7.0	Association of State and Territorial Health Officers. Communicating in risk situations: responding to the communication challenges posed by bioterrorism and emerging infectious diseases. [Online]. [cited 2005 December 2005]; 2002
Communication in a Crisis	Adobe Acrobat 7.0	U.S. Department of Health and Human Services. Communicating in a Crisis: Risk communication guidelines for public officials. Washington, DC: Department of Health and Human Services, 2002
Covello_bridging	Adobe Acrobat 7.0	Covello V. Bridging. [Online]. [cited 2005 December 20]
Covello_Message_ Mapping	Adobe Acrobat 7.0	Covello V. Message Mapping. [Online]. [cited 2005 December 20]