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YSPH Technology Hub

Getting Your Computer Set Up at Yale


Yale NetIDs (this is your username on the Yale network) and a PIN number to set up the password will be mailed to students over the summer. You will need this password to connect to Yale’s network, email, ELIapps and many services on the university web. No one should ever ask you for your password. Do NOT give it out.

New faculty and staff will receive an email with this information upon passing their background checks.

New Laptop Recommendations


  • More of our software works with Windows than with Macs. For this reason, we think a Windows PC will work better for you, but this is not required.
  • SAS is a common program that will be used by most of you, but it will not run in OSX. This is one of the main reasons we offer Citrix. You can configure a MAC to boot a Windows partition using Boot Camp, but this is less convenient (you have to reboot to switch between OSX and Windows). It also takes up a minimum of 75 Gb of hard drive space.  Boot Camp requires at least 55 GB, the SAS installer is another 24 Gb (but can be removed later) and then it uses about 18 Gb for the install. ArcGIS and Minitab are also programs that will not run in Mac OSX but are not as common. You can also run Windows on a Mac using VMWare or Parallels (you would have to purchase one of them), but then you have to share the RAM as well as the hard drive space.
  • Setting up Boot Camp on your MAC  
    Note you will need a licensed copy of Windows to install as well as a flash drive for the drivers.  Windows 10 download from the hub
  • For a Windows laptop, it is recommended that you get at least an i5 processor, 16 Gb of RAM, and a 256 Gb SSD. Higher on any of these can’t hurt.
  • For a MacBook or Air, you should get at least a 256 Gb hard drive so that you have the option to install BootCamp if needed.
  • If you store a lot of music, videos, or pictures on your PC or Mac, or if you plan to load more programs, you may want to consider a hard drive larger than 256 Gb.
  • GovConnection offers discounts to students on some Windows PCs.  The Lenovo T480s is recommended for faculty. Apple also offers a small educational discount.


You will receive a separate communication from YSPH's IT Liaison to discuss your individual needs and place your computer order. New PCs must be ordered through Yale IT to ensure that they meet University standards.

Multifactor Authentication (MFA)
  • MFA provides a second verification (besides the NetID password) of your identity through the Duo Mobile software. Similar to Gmail’s two step verification, Duo Mobile sends a code through text which you will use to log in to several Yale systems.
  • After you set up your NetID, you should receive an email with the link to start the Duo Mobile setup. Otherwise, you can download it from the app store to your smartphone for free. Follow the link to a QR code which you point your smartphones camera to. The QR code will activate the account. You may opt to get a text or phone call. Learn more about Yale's MFA. 
Faculty and staff are set up with VPN on their primary/office PC. To access from home or on secondary devices:
  • To access the Yale network from outside of Yale you will need to use VPN and Duo Mobile Multifactor Authentication (MFA) to remote in. VPN connects you to the university network securely. 
  • Windows PCs: Download the VPN software – Cisco AnyConnect.  You will need your NetID and password.
  • Macs: Go to the software library and download the VPN software.  You will need to have set up DuoMobile to connect from outside of Yale.
  • Once VPN is installed and Duo Mobile is configured, you can launch Cisco AnyConnect and type in to connect to the Yale network (once you have connected the first time it will save this). It will prompt you for your NetID, password, and on the third line you enter the type of multifactor authentication. This prompts Duo Mobile to send a “push” to your phone. Once you accept that, you will be able to login.

On site, the preferred wireless connection is YaleSecure. Windows PCs and Macs should connect easily using your NetID and password. For Android phones or Linux PCs, try connecting to Yale Guest (allows limited internet only access) and then follow these instructions.

Cloud Storage
  • Box is a secure cloud storage platform. Yale has an agreement with Box to provide free storage for all employees, faculty, and students. Login through Yale's site. Have your Yale NetID and password ready, hit continue on the first page to acknowledge you are with Yale. To have your account converted to HIPPA compliance, call the IT Helpdesk (2-9000). More information is available on the Yale IT site.
  • AWS/Azure
  • Spinup Self-Service  - on demand creation and management of virutual servers, databases and storage for researchers
  • OneDrive is expected to be made available in 2020.
Software Distribution
Yale makes a variety of software available, including Office, Endnote, Cisco, Adobe Creative Suite and much more. Some is free; some has a fee. Please be sure you know what version of software you need as some older versions are available on these platforms:
Printing for Students

There are printers setup around campus that you can print to.


Citrix is a virtual Windows machine that allows you to run an assortment of programs (SAS, SPSS, MATLAB, R, R Studio,  and Mathematica) through Yale’s network and license. This is licensed for all students and is the preferred way to access SAS – a very large statistical program that many of you need for your classes.

  • Cloud storage is also available thru Citrix. You can map a drive to many of the popular cloud storage apps including Box, Drop Box, and Google
  • Before you install it, please note the following restrictions to prevent problems connecting and using Citrix:
    • You must be an Administrator on your laptop to install this

    • You must be on Yale’s network to install or use it. This can be YaleSecure if you are on-site or VPN if you are not. Intermittent or very low strength wireless connections may not work.

    • When logging into Citrix, do not click on the checkbox to save your password.

    • On a Mac, your computer name must be 15 characters or less. You can check this by opening System Preferences and then Sharing. The computer name is at the top. If is it “John Doe’s MacBook Pro” it is too long, you can edit it here to something simpler like “John’s MacBook” or “Maria’s MBP”

    • When you finish using Citrix, you need to logoff before closing Citrix. There are several servers and you will not always connected the same one. If you do not log off, your profile remains open and then can get corrupted.

    • A couple of the programs, will allow you to save to the local drive on the server – notably, IBM SPSS will default to saving there. Make sure you do not save to this as your profile may need to be deleted if it becomes corrupted. You can choose to save to one of the cloud apps or to the local drive on your laptop.

    • If you log out by mistake, please wait about 30 seconds before logging back in. This makes sure that your profile is closed and saved before being opened again, again preventing corruption.
      There are public computers around campus that are already setup for Citrix – you can use these to access your programs as well, and your files if you saved them to the cloud. 

All students have been given access to Citrix. Email Dan Holland if you need assistance.

Getting Help

Students: There will be a help session during the MPH Orientation to help you set up. 

Other options:

Help Desk

ITS Help Desk

Monday - Friday 7:00 AM - 6:00 PM