Research & Publications
Professor Pinker’s research in healthcare looks at questions related to patient flow and capacity management within both in-patient and out-patient settings. In the out-patient setting he has studied the division of labor in primary care practices and advanced access appointment scheduling systems. In the in-patient setting he has studied how bed configurations can impact access to care and how congestion in ICUs impacts patient flow. He is currently involved in several projects investigating the use of the Rothman Index as a predictive tool to inform clinical decision making. Outside of healthcare he has done research on service supply chains, the use of flexible workforces, online auctions and responses to terrorist threats among others. He serves on the editorial boards of several leading journals in his field. Pinker has consulted for the United States Postal Service, the financial services industry and the auto industry. His work has been published in leading journals such as Operations Research, Management Science, Manufacturing and Service Operations Management, IIE Transactions, Production and Operations Management, and the Communications of the Association of Computing Machinery.